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Terms of Use & Privacy Policy

Terms of Use

Welcome to the Coochicoo website. These are the terms and conditions that you must agree to if you want to continue your visit on this Web site. By Using coochicoo.com.au you accept and agree to be legally bound by our terms and conditions, privacy policy and disclaimer, which will take effect immediately on your first use of coochicoo.com.au. Please do not access or use the Coochicoo website if you do not agree to be legally bound by our terms and conditions, privacy policy and disclaimer. If you have any queries please email info@coochicoo.com.au so we can attempt to answer your queries.

All merchandise on coochicoo.com.au is subject to availability. Coochicoo has made every effort to display our product as accurately as possible however the colours you see on our website will depend on the monitor you are using. We cannot guarantee that your monitor's display of any colour will be accurate. Coochicoo is not responsible for any item that is out of stock, discontinued or unavailable while displayed on our website.Coochicoo reserves the right to accept or reject any offer for any reason, including, but not limited to, an error or omission in the price or the product desrcription, or an error in your order.

All prices quoted include GST. Prices are correct at the time of purchase but are subject to change without notice.

Ownership of Our Site

This site is owned and operated by Shamar Pty. Ltd. T/as Coochicoo ABN 36 060 605 736 (referred to herein as "Coochicoo). All content included on our site, such as photographs, illustrations, images, text and software (referred to as "Content") is owned by Coochicoo or our Content providers. All Content is protected by Australian and International copyright laws.

Use of the Content

You may use the Content for your personal, non-commercial, research, search and shopping use only. This means that you may view, browse through, and read the Content on your computer. You may not download, reproduce, distribute, transmit, or otherwise exploit the Content in any way unless you have written permission from Coochicoo or relevant copyright owners. In particular, you may not include the Content in any other publication or product, or on any other Website or computer network.

Disclaimers

Our site and its contents are provided to you on an "as is" basis. We make no warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non infringement to the fullest extent permissible pursuant to applicable law.

Although we use our reasonable best efforts to ensure the accuracy of the Content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of the Content. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses in this website or its contents. Further, we make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk.

As a convenience, our website may link to other websites that may be of interest to you but are not under our control. These links do not imply an endorsement by and we are not responsible for the availability of, or the content contained in, any linked site.

Limitation of Liability

Neither Coochicoo, its Director nor our Content providers will be responsible or liable to you, or any other party, for any direct, incidental, consequential, indirect, or punitive damages (including negligence) that result from your access to, or use of, this website or its Content.

Additional Terms

This agreement is governed by the laws of the State of Victoria, Australia. By using this site you agree exclusively to the jurisdiction of the courts of Victoria. We reserve the right to make changes to our site and to this agreement at any time without notice. All changes made will take effect immediately. Future visits to this site will be covered by the Terms and Conditions of the agreement at that date.

Trademarks

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Viruses

Although technical and professional consultation is undertaken; Coochicoo cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Coochicoo entirely of all responsibility for any consequences of its use.

Privacy Policy

Introduction

Coochicoo regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Coochicoo users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Mark Roseman at 03 9568 8644 or mark@coochicoo.com.au

Collection of Information

In order to use the Coochicoo website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Coochicoo is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Coochicoo customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@coochicoo.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@coochicoo.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Coochicoo uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@coochicoo.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Coochicoo may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Coochicoo does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Coochicoo site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of coochicoo.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Coochicoo Security Policy

Coochicoo uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Coochicoo or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Coochicoo.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post (or similar service) within 5 working days, however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@coochicoo.com.au

Shipping Information

(Within Australia)

$15.00 per delivery

Gift Basket Deliveries to Home or Hospital - Price on application

For International deliveries please email us on info@coochicoo.com.au so we can endevour to provide you with the most efficient and economical delivery service. Any shipping costs are only a guide and are subject to change at the discretion of Coochicoo. Please contact us for confirmation of all shipping costs. All Shipping costs are quoted in $AUD.

Orders will be delivered as soon as possible from the date of purchase, however Coochicoo cannot accept responsibility for delays in delivery due to unforseen circumstances.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please email us at info@coochicoo.com.au as soon as possible so that we can resolve any problems.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Provided you have a receipt you can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you, or don’t do what they are supposed to. Please retain your receipt for proof of purchase.We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit  therefore advise you take out shipment registration of insurance with your postal carrier. Coochicoo will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document or the payment services offered by eWAY please visit ww.eway.com.au or email info@coochicoo.com.au

 

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